By practicing self-awareness, you can listen with greater care…not only to words, but also to the emotion and meaning that’s being expressed.

So often we are only listening to reply, without really listening to what is going on.  

We are worried that we won’t know what to say, so are formulating words before we have listened properly.   We even start talking before the other person has finished speaking, and I am just as guilty of this as the next person, so I am very much on my case not to do that.